Basic Server Troubleshooting Tips
If you run into problems with your server it is worth going through our general advice for servers before calling one of our computer repair technicians.
- Check that the computer and the computer screen are plugged into working power point. An easy way to determine this is to plug a lamp into the computer's power point.
- If the computer has recently been repaired or is brand new: check that the voltage switch is set to to the appropriate voltage for your power grid. This is typically either 115 Volts or 230 Volts. If you are unsure call your local computer repair technician / IT support specialist for help.
- Ensure that the computer is switched on and that the green power light is showing.
- Ensure that the computer screen / LCD screen is turned on and that the green monitor light is showing.
- If the power light is flashing red then there may be a fault. At this point it is best to organise a computer repair technician / IT support specialist for assistance.
- The computer screen is an LCD screen or a CRT monitor: check that the brightness and/or contrast controls of the LCD screen / CRT monitor are turned up adequately. If these are not turned up sufficiently then the CRT monitor / LCD screen will appear blank or black.
- Check all the computer's connections for loose cables or incorrectly installed connections.
- Press and hold any key on the computer's keyboard for thirty seconds. In some cases the computer will then beep. This indicates that the computer's keyboard is functioning correctly and the problem must be elsewhere in the computer.
- If the computer is in sleep mode it will need to be woken up. Do this by pressing any key on the computer's keyboard or by pressing the computer's power button.
- If the computer appears to be stuck in sleep mode then press and hold the computer's power button for ten seconds. This will force the computer to power off. Once the computer turns off, press the power button again to switch it back on. There is no need to touch the LCD screen / CRT monitor in this step.
- If the computer still will not shut down, remove the computer's power cord from the back of the computer case. Then wait five seconds and then reinstall the power cord to the back of the computer case.
- If the computer still fails to start up check that all bootable media (including: USB keys, CDROMs, diskettes, or other USB/Firewire devices) are removed from the computer, the monitor and any USB hubs before turning the computer on.