Each company has its own it needs that evolve over time. For this reason, the future of network technical support lies mostly in using external IT consultants that work largely with remote assistant technologies.
Many businesses have realised that they do not require an internal IT staff as they will outsource for service when it is required. These businesses are thus able to get the help of IT professionals that would have been out of their financial league.
Secondly, with remote network technical support, businesses can save dough as they will only have to pay for services they need. Such businesses do not have to employ IT professionals on a full-time basis because it will be too expensive to pay full time wages to an entire department. With remote IT support, these businesses only emply IT services when required rather than having a regular staff. The IT professional can also charge a lot less for remote management as it cuts down on travelling time and can monitor your system to know of a problem before you do.
Thirdly, IT skills are evolving as new technology is being developed. Therefore, IT professionals must keep upgrading their skills to keep up with the times. This can be a budget pitfall for companies as they essentially have to constantly train their in-house staff to do their jobs! Successful businesses have found it useful to use external IT professionals that keep up to date with technology in their own time, rather than at the dime of their employers.
Fourthly, IT is moving towards web-based applications that will not require too much maintenance. Thus, an in house department will become obsolete. People will be interested in remote support that will help them to deal with their rarer IT issues and to prevent such issues from occurring through automated monitoring.
In conclusion, it is apparent that the future of IT support is changing through the rise of web-application and automated monitoring as companies are focussing on the their business rather than worrying about their IT issues.