Some of these problems are:
1. If you don’t employ staff to address IT problems in the office. Getting a professional onsite can help you get your business up and running and ultimately save you money. It is not wise to try and repair an issue that you do not understand as you may worsen the problem.
2. When you need immediate same day service for a critical problem. Imagine you are running an eftpos machine and it stops working. Not only can this problem probably not be fixed remotely, you also need this machine up and running pronto.
3. Problems may remain unresolved if maintenance is done offsite. In this case, onsite support will be needed to fix the problem. Physical access to your computer system is the best access an IT professional can have and even in this day and age of advanced networking, physical access might still be required.
4. If your network is down and you have no internet access then your IT consultant will not be able to access your computer remotely via the internet. In this case, an onsite visit will be required to ascertain the problem.
Onsite IT support is convenient because the IT professional comes straight to your door and deals with your system directly. Thus, you should not hesitate to call for onsite support in a situation similar to those listed above.