So the first thing we should say right from the outset is that webcams are not worth much money. This has serious implications for your considerations of employing a computer repair person. In Sydney, the average cost of a computer repair person per hour is about the same as the cost of a new webcam. This low cost means is, if you know your webcam has failed due to a hardware problem, say for example if you were in the middle of a web chat and you dropped your webcam and it no longer works, you should immediately rule out calling a computer repair technician. If you are living in Sydney as Newton's Nerds customers are, we suggest going to somewhere like Harvey Norman to buy a new webcam.
So where can a computer support person help? Lets say for example you have family living either interstate or overseas and you know they have a computer that works then getting a computer technician out to teach you how to use your webcam with Skype to make long distance calls would be worth while.
A webcam / Skype setup has a number of advantages over the traditional phone system. The major advantage that most people see is that using your computer is much cheaper than paying a telecommunications provider such as Telstra in Sydney. Another advantage of using a webcam is that using your computer means that you get a live video of the person you are speak to. Live video on your computer makes things much more interactive.
If things ever stop working with your webcam / Skype setup then it could well be worth getting a repair person out. The reason for this is that simply changing your webcam will not necessarily solve your problem. If the problem is with your computer's software then you will need a repair person to come out. A good computer repair person will have you back video conferencing in no time.